Q-What do I need to bring my pet in?

A-We recommend that you bring your pet in on a leash or in a pet carrier.

Q- Do you tranquilize the pets?

A- N0, we DO NOT tranquilize your pets.

Q-Do I need to make an appointment?

A-Yes, please call ahead. There are times when it is just impossible to get your pet in on short notice. Please call to make sure we have an available time slot.  Holidays are extremely busy times. You WILL need to call ahead.

Q- Will my dog be kept in a crate or kennel while it is there?

A-Yes & No.  Small pets are put in cages to ensure their safety.  Larger animals are not crated but are kept separate from other pets by tying them out.  Your pet’s safety and well-being is our top priority!  

Q-Will my dog be taken outside while it is being groomed?

A-No.   Being located near busy roads the safety of your pet would be put at risk if they were taken outside for a potty walk.  Please walk your pet before bringing them into the shop.  Please remember to clean up after your pet.  Paper towels, bags, etc. are provided, just ask.

Q- How long will I have to leave my dog there?

A- Most grooming takes approximately 3 hours to complete, so please plan to leave your pet for AT LEAST that long. There are several variables that affect the amount of time your pet will be our guest,  such as the condition, length and texture of your pet’s hair, the size and behavior of your pet, etc.  We do our best to schedule the appointments by staggering the "IN" times so that the stylists are able to begin working on your pet immediately.   As a result of those staggered "IN" times, the amount of time your pet is here is reduced.  We will call you as soon as your pet is ready, or almost ready, so he/she won't have to be here any longer than necessary.  However, we cannot guarantee a set amount of time; all time quotes are estimates.  We like to take our time to do a beautiful job, and your pet will remain more relaxed if he/she does not sense we were in a rush, so please allow us all the time we need to do the job right.   Thank you!

Q-Why don't you quote an exact amount on the phone?  

A-Without seeing your pet we are not aware of what blades will get through certain types of coats, what condition the pet is in and what type of temperament the pet has. All these factors play a part in pricing, along with what type of style can be done on the pet versus what the owners want. In order to do a long style the pet has to be completely brushed out. We do not do extensive de-matting.  The safest and most painless way is to clip the pet down short and start all over again, then the owner can maintain the pet with proper brushing at home in between grooms. Extra fees could be applied to the extra time taken to clip down a pet because of matting or behavior and/or for a longer hand scissor style. So without seeing the pet, the condition of coat, and temperament, we can only estimate the cost.

Q-When should my puppy have its first professional grooming?

A-After your pup has had at least their first two sets of vaccinations. Grooming for a pup should start as soon as possible,  this helps to let the pup become acquainted with the sounds of the salon environment, noises such as dryers, clippers, other dogs etc. For a puppy's first grooming. we will probably NOT do a Full haircut.

Q-Should I tip the Groomer?

A-Yes, If you feel like they did a good job for you, please feel free to do so!

Tips are very much appreciated !